TenderEyes™ - Account Management
In this section: Knowledge management | Bid management | Collaboration
Account management | Screenshots
Having secured the contract and a great customer for your business, it is critical to manage both the performance and delivery of the services, and the relationship with the customer.
Professional account management and development requires a focussed and methodical approach to dealing with your customers. This management must be linked to both the performance of the contract, and to individuals on both sides of the relationship.
Knowledge supports the relationship by giving everyone access to the most up to date and relevant information; key dates, issues, trends, reports, KPIs.
The TenderEyes Account Management module gives organisations the tools to manage this information, and present it to key individuals in a methodical and informative manner.
full range of reports and graphical representations can be used to inform management and an innovative “portal” can be used to engage the customer in the knowledge sharing and further strengthen the relationship.